Infoline is web solution that enables organizations to enhance their communication
with their consumers. The Infoline package comes with a short code which enables mobile phone recipients to initiate conversation with organisations or respond to feedback received. Infoline is a webs solution, the only thing needed to make it work is a PC with access to the Internet. The Infoline service also comes as an integrated solution which enables organizations to plug it into their already existing systems.
It is important to track what your customers are saying to you and about your services. Infoline comes with a short code which enables your consumers to reach you via mobile .These messages are aggregated and organized in your Infoline dashboard so you can have a 24/7 view of your customer needs.
Infoline creates a two-way communication so that the recipients of your messages can respond to them as well by using their mobile devices.
Keyword Marketing is one of the most unique features of Infoline. Just by accompanying your billboard, tv, or radio ads with keywords, your audience can show interest in your offering/product, just by texting that unique word, once that is done, the prospects contact details channelled to your Infoline account so you can follow up on those deals.
Infoline enables you to send SMS messages in bulk to all your customers at the cheapest price on the market. SMS is much better and cheaper than other means of communication such as telephone, e-mail, fax and snail-mail due to its direct reach, low cost, reliability & immediate response.
Messages can be set to automatically be delivered at a particular time as set by the company to a list of contacts.
Infoline comes with Analytics to help you visualise your performance. From a single glance you can tell how many messages your team has sent out over a period o time, how many responses you receive per campaign, your billing information, which keywords are performing best on the market etc. These graphs assist you to easily spot trends and areas for improvement. The graphs can be configured to show only the date ranges and variables relevant to your business.
The Infoline service can be integrated into any host computer system or we can provide bespoke solutions to fulfil your individual requirements. Automatic and pre-composed messages can be sent to the customer and we can link messages to other systems allowing specific actions to occur reducing staff costs and the need for customers to spend time in call queues. If you already have or wish to develop your existing communication platforms to incorporate messaging functionality, we can provide a variety of API integration guides. Our team is always on hand should you need assistance.